Questions people ask.
If yours isn’t here, call 0421 741 424. It’s quicker than email.
How fast is a repair?
Most repairs are completed the same day. If a part has to be ordered, we tell you how long before you decide.
What does it cost?
Hardware repairs start at $100, screens and batteries at $120, software work at $120, and liquid damage at $150. We look at the device first and give you the exact price before any work starts. Diagnosis is free when you go ahead with the repair. If you decide not to, a quote-rejection fee of $90 to $100 applies. Parts are ordered after you approve the quote and pay a 50% deposit.
Do I need an appointment? What are your hours?
By appointment only, no walk-ins. We’re open 7 days, 7 am to 6 pm: call first and we set a time, early mornings and weekends included, at Waterloo Street or at your place. Call, or book your device in and we’ll call you to set a time.
Do you come to me?
Yes. On-site visits to homes and offices in Brisbane, by appointment. We’ll tell you which makes sense when you call.
What should I bring?
The device, its charger, and your password so we can test properly. If you’d rather not write the password down, tell us at drop-off.
Is my data safe?
Your password is used only to test the device and the repair, and you can give it at drop-off instead of writing it down. Some repairs can lose data, so back up first if you can; it’s the one thing we ask of everyone.
I spilled something on my laptop. What now?
Turn it off, unplug it, don’t turn it back on, and get it to us as soon as you can. Here is the full first-ten-minutes checklist. Liquid damage is our specialty.
Apple said my machine can’t be repaired. Can you?
Often, yes. We repair at board level, which is how we’ve fixed plenty of machines Apple had written off. Bring it in and we’ll tell you honestly.
Do you offer student prices?
Yes. We spent twelve years on the UQ campus. Students get student prices; ask when you book.
Is there a warranty on the repair?
We don’t offer a warranty of our own. Your rights under the Australian Consumer Law apply to every job we do, and if a repair we did fails, call us first and we’ll look at it.
What parts do you use?
We choose parts to suit the job and your budget, and we tell you what we’re fitting before we fit it.
What if I don’t collect it?
Please collect within 30 days of booking in. After that we may charge storage and start the uncollected-goods process; the terms explain what happens.
How do I pay?
On collection, cash or EFTPOS, no card surcharge.
Where are you?
Amira Residence, 5 Waterloo Street, East Brisbane QLD 4169, a few minutes from the city. By appointment.