What we fix.

Macs and Windows machines, desktops and laptops, and the files on them.

Mac

MacBook, iMac and Mac Studio. Screens, batteries, keyboards, liquid spills, machines that have slowed to a crawl, macOS that won’t start.

Windows PC

HP, Dell and the rest. Won’t turn on, overheating, broken screens and hinges, Windows faults, and upgrades that make an old machine feel new.

Your files

Data off a dead drive, a move to a new computer, and a back-up that actually runs.

Business

Casson IT Solutions looks after small-business machines, networks and day-to-day support, on site or remotely.

How a repair goes.

Three steps. You know the cost before any work starts.

1

Call first

Say what happened and we’ll arrange the hand-over. Then book the device in with the form below, and bring the charger and your password so we can test properly.

2

We find the fault

You hear what it needs and what it costs before the work starts. Diagnosis is free when we go ahead with the repair.

3

You pick it up working

Tested before it leaves the bench. Most repairs are completed the same day.

Book your device in.

Fill this in and we’ll call you to arrange a time to drop it off.

Full name

Mobile number

Email

What is your device?

Apple Windows Something else

Model (if you know it)

Serial number (optional)

Password (we need it to test. Or leave this blank and let us know when you drop it off)

What’s wrong with it?

Repair notice

The repair of your goods may result in the loss of any user-generated data. Please ensure that you have made a copy of any data saved on your goods. Goods presented for repair may be replaced by refurbished goods instead of being repaired. Refurbished parts may be used for repairs.

Read the full terms and conditions

These are the terms and conditions of Casson IT, hereinafter referred to as The Company, which will apply to all equipment received for servicing.

In the case of these terms and conditions NOT being acceptable to the customer at the time of this receipt being viewed, the service of said equipment is to be declined.

The repair of your goods may result in the loss of any user-generated data. Please ensure that you have made a copy of any data saved on your goods.

Any equipment received by Casson IT for servicing belongs to this company until payment has been made in full at the time of pickup. Equipment not picked up within 60 days from initial book-in will be disposed of by the company to cover any costs incurred. In signing this repair notice you are giving this company permission to dispose of your goods after the 60 day period expires.

In the case of refurbished goods, goods presented for repair may be replaced by refurbished goods instead of being repaired. Refurbished parts may be used for repairs.

Jobs that are booked in for software related issues that uncover any hardware issues unforeseen at time of book-in are not the responsibility of the company.

The company is not responsible for any data loss and/or future hardware faults that may occur.

The company is not responsible for any damage that may be caused to the device even though all due care is taken at all times.

We do not offer any warranty on liquid damaged computers.

A quote rejection fee of $90 to $100 will be charged at the discretion of Casson IT Management.

I accept the terms and conditions and the repair notice.

Sign by typing your full name

Your details go straight to the technician. Prefer the Google Form? Open it here.

Why people come here.

4.6 out of 5 from 96 Google reviews. Read them on Google Read them on Google

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“So easy to do business with these guys. Very speedy repair, super clear instructions to book it in. Highly recommend”

Brendan C.

“They diagnosed the issue with my laptop correctly and completed the repair in under 4 hours. They kept me informed throughout the process and had my laptop ready exactly when promised.”

Sayee R.

“Fitted a whole new screen to my laptop in under 2 hours. Other stores were quoting double the price and double the time.”

Cade B.

“Thought I needed to buy new $2000 iMac as my 2017 one was so slow. All it needed was $250 replacement solid state hard drive. Fast turnaround as well!”

Catherine P.

“Fixed up my water damaged Mac Studio. It's working like new again! Excellent service and quality of work.”

William G.

“He clearly explained the issues he found including photos, his advice on the required repairs as well as how much it would cost and how long it would take to get the parts needed.”

Felicia S.

“He's trustworthy and fixed my MAC with same day service. His prices are fair and straight up.”

Al W.

“The hinge of my HP fully broke making my computer unusable. Got a same day fix and good as new.”

Kailash C.

“His timeline for repair was spot on and the price was a lot cheaper than I was expecting.”

Chessie